Frequently Asked Questions
Everything you need to know about shopping with Essence.
How do I determine the right size for my order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own or a similar garment you already own for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are the materials used in Essence clothing sustainable?
At Essence, we prioritize quality and ethics. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are working toward 100% sustainability by 2026.
Do you offer international shipping?
Yes, Essence ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.