Returns & Exchanges

At Essence, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn apparel. If your new fashion pieces aren't the perfect fit, we are here to help you find an alternative or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all designer tags attached to ensure they remain in pristine condition during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.